Returns and Refunds

Everything You Need to Know

Customer satisfaction is a priority for us, but to ensure transparent and efficient order management, it is important to be aware of our return, refund, and complaint policies in advance.
Please read carefully the following conditions, which apply to all purchases made on our online store.

These rules are designed to protect both customers and our business, especially in sensitive sectors such as collectibles and food products, where returns are not always possible. If you have any doubts before ordering, please contact us—we will be happy to assist you.

1. Non-returnable Products

For the protection of both the customer and the seller, we do not accept returns or refunds for the following items:

• Collectible cards (e.g., Pokémon, One Piece), whether single or sealed.
• Food snacks, sweet or savory, Italian or international.

Reasons:

• Collectible cards can be easily tampered with, opened, or replaced.
• Snacks are food products and, for hygiene and health reasons, we cannot accept returns.

We encourage you to carefully read the product descriptions before purchasing. If you have any doubts, please contact us before placing your order.

2. Complaints for Damaged or Incorrect Items

All our packages are carefully prepared and recorded on video in real time, to protect both us and the customer.
If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide the order number, and photos/videos of the received product and its packaging
• We will compare your complaint with the video of your package preparation

If the issue is confirmed:

• We offer a refund, store credit, or replacement (if available)

The purchased item must be intact and returned in its original packaging, complete with all parts, including packaging and any documentation or accessories. To prevent damage to the original packaging, it is mandatory to place it inside a second box.
Labels or adhesive tape must never be applied directly to the original product packaging.
Shipping is the customer’s full responsibility until the package is received at our warehouse.
If the item is damaged during transport, Jck Store will inform the customer so they can promptly file a claim against the chosen courier and obtain reimbursement for the item’s value. In this case, the product will be made available to the customer for return, and the withdrawal request will be canceled.
Jck Store is not responsible for damage, theft, or loss of items returned via uninsured shipping.

Important:
Claims made after 48 hours from receiving the package will not be accepted.
Claims without photographic or video evidence cannot be processed.

3. Lost Packages by the Courier

In case of a lost package:

• We will file a claim with the courier
• The investigation can take from 15 to 30 days
• If the loss is confirmed, a full refund will be issued.

4. Order Cancellation

You can request to cancel an order only if it has not yet been shipped. Once shipped, orders cannot be canceled or modified.

5. Shipping Protection Videos

We record every package preparation with a full video showing:

• The exact contents sent
• The condition of the products at the time of packaging
• The proper packaging process

These videos are kept for 30 days and used in case of disputes or complaints. In the event of a dispute, we reserve the right to provide these recordings as evidence.
Thank you for choosing our service!

We are always available for questions or clarifications before your purchase.